You assume all risks for use of the Services. These information are never used to report on specific people. ![]() ![]() This includes non-identifiable information such as gender and how distressed the individual was at the time of contact. We record statistical information for each contact received, to improve our services. However, some information that could be used to identify you, if available and accessible by our professional staff, will only be utilised if we believe you are in imminent risk of suicide and/or self-injury or case assessment. The 24-hour Hotline and text messaging services are designed in a manner such that SOS trained volunteers cannot use your telephone number or social media profile when you contact us. If you believe you or someone you know is in immediate harm, call emergency medical services at 995 or approach the A&E department of your nearest hospital. ![]() We urge you to seek the advice of licensed professionals, particularly your doctor or other qualified health professionals with any questions you may have regarding a medical or mental health condition. Our Service is not a substitute for professional health care or any other services offered by licensed professionals (e.g. Your engagement with SOS does not constitute medical or mental health care or treatment, and our relationship with you does not constitute an attorney-client relationship, a doctor-patient relationship, or any other sort of professional relationship between a licensed professional and its client.
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